Terms and conditions
SELLER
Elämyspalvelu Marjot Oy / Parran Luontolaituri
Visiting address: Parrantie 27, 64700 TEUVA
Email: elamyspalvelu.marjot@gmail.com
Business ID: 3254099-2
Telephone:
+35844 792 2022 / Marjo Kiuru-Sundberg
+35840 056 9626 / Marjo Erlands
CUSTOMER
The customer undertakes to comply with these conditions when purchasing products and services from Elämyspalvelu Marjot Oy (later the seller). Reservations and/or purchases are made in the online store on the www.parranluonto.fi website, via phone or e-mail or on site, or for accommodation also on the www.booking.com website.
ORDERING
GENERAL CONDITIONS
The prices shown in the online service include VAT.
We apply dynamic pricing in accommodation. Prices depend on the time and vary monthly, weekly and daily.
We sell products to adults and company customers.
We reserve the right to change prices.
The customer is responsible for the correctness of the information they provide.
We reserve the right to change our terms and conditions. Before placing an order, the customer must familiarize himself with the delivery conditions valid at any given time.
BOOKING CONDITIONS
These terms and conditions apply to products and services that can be rented and reserved. Collectively, these are referred to as "objects".
BOOKING
The customer is responsible for familiarizing himself with the description and instructions of the reservation object/objects, as well as the conditions and responsibilities related to the reservation. The reservation made by the customer is binding when the order/payment confirmation has been sent to the e-mail address provided by the customer.
The customer pays for the reservation according to the payment method he has chosen, following the terms and conditions of the payment method. The reservation system sends the order/payment confirmation to the e-mail address provided by the customer.
The seller is not responsible for an unsuccessful reservation. The customer should contact the seller if he suspects that the reservation has failed. The seller does not guarantee that the object is still bookable in this situation. If the object is not available at that time, the seller will try to offer another time. If the customer has been charged but the object is not bookable, the payment will be returned to the customer.
CANCELLATIONS AND CHANGES
Reservations for Tentsile, Glamping, Triangel Cabin, Parra Goahti, Nevala Hall or Lakeside Sauna made by e-mail, telephone, online store and booking.com service can be canceled free of charge no later than 7 days before the start of the reservation. Cancellation is made by email to elamyspalvelu.marjot@gmail.com.
If the cancellation is made later, but no later than 1 day before the start time of the reservation, we will charge 50% of the reservation amount. If the reservation is canceled less than 24 hours before the start time of the reservation, the payment will be charged in full.
Reservations for a Caravan Parking place made by e-mail, telephone, or in the online store can be canceled free of charge no later than 1 day before the start of the reservation. Cancellation is made by email to elamyspalvelut.marjot@gmail.com. No refunds will be made for canceled or unused places after this.
Sauna reservations are binding, the payment is non-refundable.
The time of the reservation can be changed free of charge during the same season/year, depending on availability. The time change must be made for Tentsile accommodation or Caravan Parking no later than 1 day before and for Glamping or Triangel Cabin accommodation 7 days before the original date of arrival.
The date of cancellation is the day when the seller receives information about the cancellation. The customer is responsible for ensuring that the cancellation reaches the seller in time.
SELLER'S RIGHT TO CANCEL THE BOOKING
In case of force majeure, the seller has the right to cancel the reservation. In this case, the customer is notified of the canceled reservation without delay. In that case, the customer has the right to get the payment back in full. Any expenses incurred by the customer from a reservation canceled due to force majeure will not be reimbursed.
CHECK-IN
The customer collects the key upon arrival at the Parra Luontolaituri from Café-Restaurant Tiera (HoviGlamping Parra, Tentsile and Triangel Cabin).
If possible, the customer will also be received personally upon arrival at HoviGlamping Kaarihovi. If this is not possible, the customer will be informed by phone or e-mail how check-in is handled.
The customer returns the key for both Glamping, Tentsile and Triangel Cabin accommodation to Café-Restaurant Tiera. The customer of HoviGlamping Kaarihovi returns the key according to the instructions received upon check-in.
For a lost or unreturned key, the owner has the right to charge all the costs of changing the locks in full, but at least €90.
USING THE OBJECT
During the rental period, the customer has the right to use the object and its equipment as well as separately defined services. The object is used by the customer during the time specified in the object description. If the booker notices any defects or anything else that needs to be pointed out, he must inform the seller immediately. The customer takes care of the general cleanliness of the site and takes his own garbage to the designated place. The sites must be kept clean of food waste and secretions. It is not permitted to bring dirty clothes or shoes to the sites.
If the customer neglects general cleanliness and this causes additional costs for the seller, the seller is entitled to charge the customer the full cleaning costs of 50 EUR/h.
Pets and smoking are prohibited in the properties.
SPECIAL TERMS FOR GLAMPING, TRIANGEL CABIN AND TENTSILE ACCOMMODATION
Check-in from 2 pm on the day of arrival.
Check-out by 12 noon on the day of departure.
The customer is responsible for the cleanliness of the objects and the environment.
Garbage must be placed in a garbage bag and a lidded waste container.
The customer is responsible for keeping the object intact and clean and for the environment not to be damaged.
The seller reserves the right to charge the customer for any defects and breakages in full by invoicing afterwards. The customer must respect nature and the forest in an appropriate manner.
The use of alcohol and other substances to get drunk, and smoking is strictly prohibited.
Smoking is only allowed in the yard of Café-Restaurant Tiera and in places designated for smoking.
The stumps must be placed in an ashtray.
Making a fire is only allowed in the campfire place reserved for it, with appropriate caution.
The campfire must not be left unattended even for a moment. Trees in the area must not be damaged.
It is absolutely forbidden to make a fire during the general danger of forest fire.
You may not burn plastics in the campfire and you may not dry equipment on the campfire.
For any problems that may arise, call +35844 792 2022 immediately.
Note! It is recommended that guests have valid accident insurance. The seller is not obliged to compensate e.g. damages or accidents caused by user negligence or natural conditions.
DAMAGES AND THEIR COMPENSATION
The customer is obliged to compensate the seller for the damage he has caused to the object. The customer is also responsible for other persons visiting the destination and for the damage they cause during the reservation. The seller is not obliged to compensate, for example, damages or accidents caused by the carelessness or negligence of the guest or other guests. The seller does not compensate for any inconvenience or expenses that the customer may incur due to natural conditions, such as insects, animals, road unevenness caused by melting frost or unexpected weather changes or power outages, sounds caused by outsiders that disturb the peace of nature, or similar reasons.
RESPONSIBILITIES
The customer is responsible for keeping the object intact and properly clean. The seller has liability insurance that covers damages directly caused by the actions or negligence of the seller's personnel.
COMPLAINTS
Any complaints must be made as soon as possible after the topic arises. If there is no satisfactory solution to the matter or there is a claim for compensation, the complaint must be sent in writing within one month of the end of the rental period. The seller tries to process the complaint as soon as possible after receiving the complaint, however within one month at most. If the customer and the seller cannot reach an agreement, the customer can refer the dispute to the Consumer Complaints Board.
SPECIAL CONDITIONS REGARDING RENTAL EQUIPMENT (MOUNTAIN BIKES, ETC.)
The renter is obliged to prove his identity.
The customer must familiarize himself with the equipment's safety and operating instructions. The equipment must be used carefully only for the normal use intended for it. The lessee undertakes to carry out a safety inspection during the rental period. The rental equipment may not be taken out of the country, and may not be re-rented. The rental equipment may only be used to the extent permitted by the terms and conditions and only in performance locations suitable for the user's skill level and competence. The customer uses all equipment at his own risk.
The customer must return the equipment immediately at the end of the rental period to the agreed place, cleaned and otherwise in the same condition as it was when it was rented. The lessee must notify the lessor immediately if the return is delayed. The lessor has the right to charge a 50% increased rent for the exceeding period, unless otherwise agreed separately.
The customer is obliged to compensate the rental equipment for damages and costs caused by careless or incorrect handling and insufficient maintenance during the rental period. The customer is obliged to replace the equipment destroyed or lost during the rental period at its new acquisition value. The customer is responsible for compliance with transport, safety and other regulations. The customer is obliged to notify the lessor immediately of any defects in the equipment.
The lessor is responsible for repairs caused by normal wear and tear of the equipment. The lessor is not responsible for any indirect or direct costs or damages that the lessee may incur due to the use or breakdown of the equipment. The lessor does not undertake to deliver a new device in place of the broken rental object, nor to compensate the indirect or direct costs caused by the interruption of the work.
TERMS OF DELIVERY
The contract between the customer and the seller is created when the offer is accepted or the order is confirmed. The confirmation is sent by the seller to the customer by e-mail.
RETURN TERMS FOR MATERIAL ITEMS
Products have a 14-day right of return in accordance with the Consumer Protection Act in BtoC trade. The right to return is only valid if the product is unopened and in a condition similar to the original. Any product packaging must also be intact and salable.
The right of return does not apply to accommodation services, restaurant services or other leisure services agreed for a specific time. Gift cards cannot be returned or refunded.
PAYMENTS
Visma Pay (Visma Payments Oy, business-id FI24865594) is the payment facilitator of the online shop. Visma Payments Oy is a payment facilitator authorized by the Financial Supervisory Authority of Finland.
The payment process is conducted in the online service of Visma Pay. Visma Pay or Visma Payments Oy is shown as the receiver of your payment in the bank account listing and in your invoice.
Visma Pay forwards the payments to the online retailer.
Paying with Visma Pay is safe. All information is exchanged through secured connections.
The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade.
Read more about Visma Pay: https://www.visma.fi/vismapay/
ONLINE PAYMENT METHODS
With Visma Pay you can pay your order by an internet banking account, a wallet or a payment card (credit/debit). The following methods of payment are supported: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankit, S-Pankki, Handelsbanken, Ålandsbanken, MobilePay, Masterpass, Pivo, Siirto, Visa-, Visa Debit-, Visa Electron-, MasterCard- and Debit MasterCard payment cards.
MobilePay: You can pay with your MobilePay wallet if you have allowed online payments in the settings of the MobilePay application. Payment via MobilePay takes place directly from the payment card linked to MobilePay. If charging the payment from the linked card fails, MobilePay can not be used in the online shop.
Pivo: Terms and conditions of Pivo can be found here: https://pivo.fi/kayttoehdot/pivon-kayttoehdot/
Contact Visma Pay
Visma Payments Oy (business-id FI24865594)
E-mail: helpdesk@vismapay.com
Telephone: +358 9 315 42 037 (workdays 8-16)
Address: Brahenkatu 4, 53100 Lappeenranta, Finland
PAYMENT BY INVOICE
The invoice must be paid by the due date indicated on the invoice.
Late fees are always added to invoices paid after the due date. If the invoice has been paid after the due date with the original invoice and delay costs have already occurred, the costs will be invoiced separately.
PAYMENT TERMS
The customer undertakes to comply with the terms and conditions of the chosen payment method.
If the payment transaction has not been successfully completed at the time of the order, the seller will not process the order.
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If there are any disputes, the terms and conditions in their original language shall apply.